Privacy policy
Privacy Policy
Last updated: April 2026 · Food Factory Tech Ltd
This Privacy Policy describes how foodfactorytech.co.uk (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
Questions or complaints: info@foodfactorytech.co.uk
Food Factory Tech Ltd, Company No. 14639675, England & Wales
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Device Information
Purpose: Load the Site accurately and perform analytics.
Source: Collected automatically via cookies, log files, web beacons, tags or pixels.
Shared with: Shopify.
Collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms.
Order Information
Purpose: Fulfil our contract — process payment, arrange shipping, send confirmations, screen for fraud.
Source: Collected from you.
Shared with: Shopify.
Collected: Name, billing/shipping address, payment info, email, phone number.
Customer Support Information
Purpose: To provide customer support.
Source: Collected from you.
Minors
We do not intentionally collect Personal Information from children under 18. If you believe your child has provided us with Personal Information, please contact us at info@foodfactorytech.co.uk to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services:
- We use Shopify to power our online store. Read more: shopify.com/legal/privacy
- We may share your information to comply with applicable laws or respond to lawful requests from authorities.
Using Personal Information
We use your Personal Information to provide our services: offering products for sale, processing payments, shipping and fulfilment, and keeping you up to date on your order status.
Lawful Basis (UK GDPR)
We process your personal information under the following lawful bases:
- Your consent
- The performance of a contract between you and the Site
- Compliance with our legal obligations
- Our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order, we will retain your Personal Information for up to 7 years to meet our legal and accounting obligations, unless you ask us to erase it sooner where permitted by law.
Automated Decision-Making
Shopify uses limited automated decision-making to prevent fraud. This does not have a legal or otherwise significant effect on you:
- Temporary blacklisting of IP addresses associated with repeated failed transactions (a few hours)
- Temporary blacklisting of credit cards associated with blacklisted IP addresses (a few days)
Your Rights (UK GDPR)
If you are a UK resident, you have the right to:
- Access the Personal Information we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
To exercise these rights: info@foodfactorytech.co.uk
To lodge a complaint with the ICO: ico.org.uk/make-a-complaint
Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, and analytics cookies to improve your experience.
Cookies necessary for the functioning of the store:
| Name | Function | Duration |
|---|---|---|
| _ab | Access to admin | 2y |
| _secure_session_id | Storefront navigation | 24h |
| _shopify_country | Checkout | session |
| _shopify_m | Customer privacy settings | 1y |
| _tracking_consent | Tracking preferences | 1y |
| cart | Shopping cart | 2w |
| checkout | Checkout | 4w |
| checkout_token | Checkout | 1y |
| secure_customer_sig | Customer login | 20y |
| shopify_pay | Checkout | 1y |
Reporting and analytics:
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages | 2w |
| _s | Shopify analytics | 30min |
| _shopify_d | Shopify analytics | session |
| _shopify_s | Shopify analytics | 30min |
| _shopify_sa_p | Marketing & referrals | 30min |
| _shopify_sa_t | Marketing & referrals | 30min |
| _shopify_y | Shopify analytics | 1y |
You can control cookies through your browser settings. Blocking cookies may affect your ability to use parts of the Site.
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection practices when we detect such a signal.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The current version will always be available on this page.
Complaints
Contact us at info@foodfactorytech.co.uk. If you are not satisfied with our response, you can contact the ICO at ico.org.uk/make-a-complaint.
Questions about your data?
We aim to respond to all privacy enquiries within 5 business days.
Contact Us