Refund Policy

(NOTE!) Restocking Fee

Some or every product has a charge for a refund, it is very important before making a purchase to check. Otherwise once the product is delivered and you request for a refund then on that particular product we may not be able to refund the full total we will investigate what sort of refund will be issued either full, some or none. This will depend on if the product is faulty, damaged, used or unused.

Please email info@foodfactorytech.co.uk before purchasing.

Why Restocking fee is charged? This is common in UK with suppliers, manufactures and appliance retailers to recover the costs of processing returns and to discourage unnecessary or abusive returns, especially for items that are hard to resell. These fees help offset losses from handling, damage, or depreciation when customers change their minds.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Eligible 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@foodfactorytech.co.uk

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.