Frequently Asked Questions
Everything you need to know before ordering. Can't find what you're looking for? Contact us directly.
Food Factory Tech Ltd (Company No. 14639675) is a UK-registered commercial catering equipment supplier. We sell professional kitchen equipment online from coffee machines and grinders to ice makers, ovens, fryers, refrigeration and food preparation equipment.
We stock trusted commercial brands including Diamond, Mahlkonig, Victoria Arduino, Anfim, Fracino, TurboChef, Blizzard, Koldbox, Carpigiani, Boxer, and Rangemaster.
Yes, free delivery on orders over £500 to mainland UK. Full details on our Delivery page.
Please allow 7–15 working days for delivery. Each machine undergoes order verification, supplier preparation, and pre-dispatch quality checks before shipment to ensure it meets our standards.
Yes, we accept returns on most unused items within 14 days of delivery. Because we supply heavy-duty commercial equipment, returns are subject to a restocking fee (typically 25%) which is charged by our manufacturers. The item must be unused, in its original packaging, and on its original pallet.
Absolutely. Every product is designed for professional, commercial use in restaurants, hotels, cafes, bakeries and food production facilities.
Commercial coffee machines typically range from around £600 for compact bean-to-cup models up to £30,000+ for multi-group espresso machines. At Food Factory Tech we stock machines across every budget, with all prices shown in GBP.
A commercial dishwasher or glasswasher generally costs between £700 and £4,000 depending on capacity, wash cycle speed and whether it is undercounter, hood-type or a conveyor machine. Browse our commercial dishwashers to compare models and prices.
A commercial fridge should run between 1°C and 4°C to keep food safely chilled and compliant with UK food hygiene guidance, while commercial freezers should sit at around -18°C. All of our commercial refrigeration is built to hold these temperatures reliably in busy kitchens.
Yes. We deliver throughout the UK, with all orders dispatched directly from our trusted distribution network. Delivery is free on orders over £500, and orders under £500 are charged from £9.99. Please allow 7–15 working days for delivery.
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